Getting started

What is Gorgias Helpdesk?

Gorgias helpdesk is a support platform integrated with all your apps. You can connect Shopify, your own back-office, or any app you want. When a customer contacts you, you see the full profile of the customer. You can respond to them and take actions on the customer’s account, like giving them a gift card.

TL;DR: To start responding to your customers with Gorgias, follow these 3 quick steps:

  1. Create a Gorgias account
  2. Forward your support emails to support@{account-name}.gorgias.io.
  3. Head to Integrations to connect the apps you use for support to Gorgias

You’re good to go! Below are more details about how to set up email forwarding.

How to set up email forwarding

Email forwarding for G Suite & Gmail

If you’re using a Google Suite or Gmail account for your support inbox, follow the steps below to forward your emails to Gorgias.

  1. Click on the gear icon in the upper right-hand corner of Gmail, then click the Settings option from the drop-down menu.
Gmail open settings
  1. Open the “Forwarding and POP/IMAP” tab
  2. Click “Add a forwarding address”
Add forwarding address
  1. Type in “support@{account-name}.gorgias.io”. Replace “{account-name}” with the name of your Gorgias account. You can find it in the url of your account.
Choose forwarding address
  1. Click “Proceed”
  2. Go to “New & Open tickets” in Gorgias, open the confirmation email from Google
  3. Click on the long link to confirm the request
Click confirm link
  1. Click “Confirm”
  2. Now, go back to the “Forwarding and POP/IMAP” tab in Gmail, select “Forward a copy of incoming mail to” with your Gorgias address. Then, click “Save Changes”
Choose forwarding address

Nice job! You can now head over to Gorgias and start responding to your customers’ emails!

Note

If you want to forward emails to several addresses at the same time, you can create a filter in your Google Apps account.

Email forwarding for Outlook.com

  1. Log in to Outlook.com using your support email address
  2. Click on the Gear icon at the top right
  3. Click Option in the dropdown
Outlook gear
  1. Under Mail > Accounts, click Forwarding
  2. Click Start Forwarding, and type support@{your-account-name}.gorgias.io.
Outlook forwarding
  1. Click Save.

Nice job! You can now head over to Gorgias and start responding to your customers’ emails!

Email forwarding for Office365

  1. Log in to your Outlook Office365 using your support email address
  2. Click on the Gear icon at the top right
  3. Search for Forwarding in the search area
office365 gear
  1. Click the Forwarding link
  2. Click Start Forwarding, and type support@{your-account-name}.gorgias.io.
office365 forwarding
  1. Click Save.

Nice job! You can now head over to Gorgias and start responding to your customers’ emails!

Other email services

If you don’t know how to forward your emails we’re here to help! Please contact us at support@gorgias.io